Credit Union’s way ahead in customer satisfaction, says consumer group CHOICE

A survey from Consumer group CHOICE today confirmed what members of the Credit Union have known all along: that credit unions and building societies provide market leading customer service.

CHOICE’s latest everyday banking satisfaction survey released today shows that credit unions and building societies far outrank the banks for customer service.

Over 3000 CHOICE members were surveyed, rating their satisfaction with their banking institutions for personal banking, home loans, credit cards along with customer service, fees, ATM access, interest rates and branch locations.

Building societies and credit unions scored 83% overall with the major banks trailing far behind (ANZ being the highest with a 66% satisfaction score for everyday banking).

Here at the Queensland Professional Credit Union, we put our members first in every way. That means outstanding customer service, excellent products, better rates and fairer fees.

CLICK HERE to read the survey