Queensland Professional Credit Union Ltd

BSB 704 604

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Dispute Resolution

* Name

* Telephone

Address

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How can I make a complaint?

Complaints can be made in a number of ways:

1. By speaking directly to a staff member, Manager or the Complaints Handling Officer (07) 3114 5027
2. By phone, in person, in writing (address) or fill in the above details and click on SUBMIT

What will happen to my complaint?

Once we have received your complaint, it will:

- Be registered in the complaints register by close of business on the day it was received
- Be acknowledged in writing within three (3) working days
- Be reviewed within twenty one (21) working days

What if I am unhappy with the outcome?

If you are not satisfied with the outcome of the complaint review, the matter can be referred to the External Dispute Resolution Scheme (Credit Ombudsman Service) by you or our Compliance Manager. This is a scheme approved by the Australian Securities and Investments Commission (ASIC) and is designed to provide an effective and independent resolution of disputes between financial institutions and their customers.

EXTERNAL DISPUTE RESOLUTION SCHEME

Credit Ombudsman Service

Phone 1800 138 422

Fax 02 9273 8440

Website www.creditombudsman.com.au

Address PO Box A252
SYDNEY SOUTH NSW 1235